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Retail Customer Service Associate

2 months ago

Loveland, Colorado, United States FedEx Office and Print Services Full time
Job Summary

We are seeking a highly skilled and customer-focused individual to join our team as a Retail Customer Service Associate at FedEx Office and Print Services. As a key member of our team, you will be responsible for delivering exceptional customer experiences, providing expert advice on our products and services, and ensuring seamless operations in our retail store.

Key Responsibilities
  • Customer Service: Provide outstanding customer service by anticipating customer needs, suggesting alternatives, and finding solutions to meet customer needs.
  • Product Knowledge: Demonstrate expertise in printing, signs and graphics, and shipping product lines, and recommend appropriate FedEx Office products and services.
  • Order Taking: Take complex customer orders using order systems and provide accurate pricing information.
  • Operations: Maintain a safe, clean, and orderly retail store, and ensure confidentiality of customer data and careful handling of documents, media, and packages.
  • Financial Transactions: Process financial transactions using a Point of Sale terminal (POS), including handling cash and making change.
Requirements
  • Education: High school diploma or equivalent education.
  • Experience: 6+ months of specialized experience.
  • Skills: Excellent verbal and written communication skills, ability to work with minimal supervision, and ability to operate with a high level of accuracy and attention to detail.
What We Offer

We offer a competitive hourly rate of $17.25, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.