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Healthcare Service Coordinator
2 months ago
Overview:
About Us:
HearingLife is a leading national provider of hearing care services and a proud member of the Demant Group, a global frontrunner in hearing health solutions with a legacy of care, health, and innovation since 1904.
This role requires you to work three days at our Midland Park clinic and two days at our Roseland clinic.
Onboarding Objective:
At HearingLife, we are dedicated to empowering our Team Members to thrive in their roles from the very beginning.
We offer a comprehensive onboarding program that equips individuals with the essential knowledge and skills for success.
As a leader in the hearing healthcare sector, we take pride in cultivating a supportive and collaborative workplace where every Team Member can flourish.
What Sets Our Onboarding Program Apart:
Personalized Coaching:
You will have the chance to participate in one-on-one coaching sessions with your People Leader. These sessions will provide valuable insights, guidance, and support as you navigate your responsibilities within our organization.
Interactive Webinars:
Participate in live-virtual webinars led by department and system experts.
These engaging sessions cover crucial topics relevant to your role, fostering a comprehensive understanding of our processes, practices, and industry standards.
Self-Paced Learning:
We recognize that learning styles vary.
That’s why we have developed self-paced learning plans that empower our Team Members to take charge of their educational journey at a pace that suits them best.
Our Tailored Approach:
- **Foundational Training (First Two Weeks):** The initial phase of your onboarding journey focuses on establishing a solid foundation for success. You will delve into essential learnings crucial for excelling in your role, ensuring a robust understanding of key concepts and practices.
- **Advanced Training (First 30-90 Days):** As you advance in your role, you will explore more complex topics tailored to your specific responsibilities. This phase empowers you to enhance your skills, tackle challenges, and excel in your position with confidence.
Key Responsibilities:
You will represent our retail clinics located nationwide and within local communities. The Healthcare Service Coordinator is dedicated to ensuring a positive patient experience and helping individuals improve their hearing.
Additionally, the Coordinator supports the clinic in achieving revenue targets by attracting new patients, managing administrative and operational functions, and coordinating patient interactions and needs.
- Drive patient appointments and clinic revenue by making outbound and follow-up calls to potential and existing patients.
- Welcome all patients and gather potential referrals. Stay informed about current marketing promotions.
- Perform data entry and appointment scheduling using company protocols and internal scheduling software.
- Maintain a patient-ready office by managing office supply inventory according to company-approved lists.
- Keep an accurate record of petty cash, bank deposits, and credit transactions.
- Oversee hearing aid inventory.
- Collaborate with patients to collect all insurance documentation and ensure compliance with current HIPAA regulations.
Qualifications:
We Are Excited About You If:
You demonstrate exceptional professionalism and can communicate clearly with our patients in face-to-face, verbal, and written formats. This role is dynamic and requires a strong organizational and sales-oriented mindset.
As the representative of our office, you will need proactive customer service skills and the ability to display friendly and courteous behavior in all patient interactions.
- High School Diploma or equivalent; an Associate degree is preferred but not mandatory.
- At least 1 year of prior front office experience, preferably in a customer service or sales environment.
- Excellent multitasking and time management skills.
- Ability to work independently and collaboratively with staff and support services.
- Skilled in handling sensitive matters and interacting with patients with tact, courtesy, and discretion.
- Proficient with computer systems, including intermediate knowledge of MS Office Suite, particularly Word and Excel.
Benefits:
Paid time off / Company-paid holidays / Floating holidays
Health/Medical/Dental/Vision
Competitive 401(k) Program
Exclusive Discounts & Programs
Education Expense Reimbursement
Basic life and AD&D insurance
DMIT Program:
Gain in-depth management insights.
Amplify Leadership Program:
Receive one-on-one guidance and real-world exposure to grow and excel as a leader.
A Thriving, Positive Environment:
We embody our
Core Values:
We Create Trust, We are Team Players, We Apply a Can-Do Attitude, and We Create Innovative Solutions.
We are an Equal Opportunity / Affirmative Action employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, sex, national origin, disability, or protected veteran status.
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