Software Technical Support Specialist

1 week ago


Loveland, Ohio, United States PROLIM Corporation Full time
Job Title: Software Technical Support Specialist

About the Job:
The PROLIM Corporation is seeking a detail-oriented and skilled entry-level PLM Support Engineer to join our dynamic team in Cincinnati, OH. As a key member of our engineering software support team, you will play a vital role in providing technical assistance, troubleshooting, and resolving issues related to our PLM system.

Key Responsibilities:
- Provide technical support to customers via phone, email, or in-person meetings
- Troubleshoot and resolve software-related issues in a timely manner
- Collaborate with cross-functional teams to identify and address software defects
- Develop and maintain technical documentation for software releases and updates

Requirements:
- Bachelor's degree in Computer Science, Engineering, or related field
- 0-2 years of experience in software technical support or a related field
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and adapt to new technologies

What We Offer:
- Competitive salary: $65,000 - $75,000 per year (depending on experience)
- Opportunities for professional growth and development
- Collaborative and dynamic work environment
- Comprehensive benefits package including health insurance, retirement plan, and paid time off


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