Reservations Coordinator

1 week ago


Reno, Nevada, United States Atlantis Casino Resort Spa Full time

Overview

The Reservations Specialist plays a vital role in the success of the Atlantis Casino Resort Spa. As a key member of our team, you will be responsible for helping guests make travel plans. This includes describing and booking ideal hotel accommodations for VIP and non-VIP guests, booking special events, and providing room rates. You will also assist with directing guests towards spa services and other vacation-related arrangements over the phone, fax, or through email.

Responsibilities

  • Provide exceptional service via phones, emails, and faxes as a receiver and caller.
  • Utilize active listening skills and questioning techniques to support effective telephone communication and sales skills.
  • Effectively handle special telephone tasks such as call transfers, taking messages, call backs, holds, interruptions, and unintentional disconnects.
  • Deal with job stress, angry callers, and upset customers.
  • Understand the impact of attitude when speaking with guests.
  • Build a positive rapport with all manner of guests over the phone to create a pleasant experience for the customer and draw them back to our resort for future visits.
  • Apply proper telephone etiquette to satisfy various customer situations.
  • Assist with providing reservations to guests, including up-selling special packages, upgraded rooms, and cross-selling different services throughout the hotel.
  • Provide assistance with questions regarding the Company and Special Events.
  • Consistently meet or exceed 35% conversion on a monthly, quarterly, and yearly basis.
  • Assist with filing when needed.
  • Produce daily and weekly rate comparisons for area hotels utilizing the Internet and telephone.

Qualifications

  • A clear speaking voice and strong interpersonal, analytical, and organizational skills.
  • Proficiency in relevant computer applications (Office, Word, Excel, Hotel Extranets).
  • Knowledge of customer service principles and practices.
  • Knowledge of call center telephony and technology.
  • Experience within a call center or customer service environment preferred.
  • Knowledge of administration and clerical processes.

Benefits

  • Comprehensive benefits (medical, dental, vision, supplemental coverage).
  • 401K retirement savings plan + discretionary match.
  • Education Tuition Reimbursement Program.
  • Free daily meal.
  • Internal Advancement.

Job Locations US-NV-RENO

ID 2023-17673

Employment Type Full-Time

Subdivision Hotel



  • Reno, Nevada, United States Atlantis Casino Resort Spa Full time

    Job DescriptionThis role is responsible for coordinating group and individual booking transactions related to assigned marketing segments. The Sales Coordinator will input and monitor all appropriate reservations and special requests, as well as related services.ResponsibilitiesProcess correspondence, reports, proposals, contract documents, and internal...


  • Reno, Nevada, United States City of Reno Full time

    **About the Role**We are seeking a skilled Recreation Program Coordinator to join our team in the City of Reno Parks and Recreation Department. This is an exciting opportunity to work with a dynamic team and contribute to delivering exceptional recreation programs and services.Job Summary:The Recreation Program Coordinator will be responsible for...


  • Reno, Nevada, United States Desert Research Institute Full time

    Employment OpportunityWe are seeking a highly motivated and experienced professional to join our team as a Climate Agriculture Partnership Coordinator at the Desert Research Institute. This is an exciting opportunity for someone who is passionate about sustainable agriculture, community development, and environmental stewardship.About the PositionThe Climate...


  • Reno, Nevada, United States Western Partitions, Inc. Full time

    The Site Administrative Assistant plays a vital role in supporting the office, with primary responsibilities that are clerical in nature and requiring some jobsite duties.**Key Responsibilities:**Comply with all company policies, procedures, and safety protocols.Answer phone calls, direct callers to relevant associates, greet visitors, and provide...

  • Recreation Manager

    4 weeks ago


    Reno, Nevada, United States City of Reno Full time

    **About the Job**The City of Reno is seeking a skilled Recreation Manager to join our team. This role is responsible for overseeing assigned staff, coordinating facility rentals, and implementing specialized programs.Salary InformationThis position offers an estimated salary range of $42,000 - $52,000 per year, based on experience and qualifications.Job...


  • Reno, Nevada, United States Bold Business Full time

    We are seeking a highly skilled and customer-focused Tahoe Guest Experience Specialist to join our team at Bold Business. In this role, you will be responsible for ensuring a seamless guest experience from pre-arrival through check-out in one of the most beautiful destinations in the U.S.The ideal candidate will possess excellent local knowledge of Lake...


  • Reno, United States Reno Full time

    JOB SUMMARY Supports the Sales Department by working as the liaison for meeting planners, group clients, and guests associated with a group in all aspects of Group Sales including all booking/housing processes. Maintains all aspects of all channels of distribution.  ESSENTIAL DUITIES AND RESPONSIBILITIES (May include, but is not limited to the...

  • System Coordinator

    7 months ago


    Reno, United States Daifuku Full time

    Overview Under minimal direction, is responsible for providing support to technical staff and perform Administrative duties as assigned by the customer and the Site Manager. Responsibilities Dispatches personnel or technicians to problems that occur on the conveyor line and create work orders for the repairs that are to be made. Work...


  • Reno, United States Caesars Entertainment Corporation Full time

    JOB SUMMARY: Responsible for assisting Guests with all aspects of hotel billing, billing requests, and general information, and running all required reports. Also answer front desk incoming, administrative calls and Guests lines. EXAMPLES OF DUTIES/ESSENTIAL FUNCTIONS: (Includes, but is not limited to the following.) * Runs referral/denial reports, leaves...


  • reno, United States Grand Sierra Resort Full time

    The Housekeeping Manager - Tower is responsible for the overall operation of the housekeeping tower. Responsible to ensure the staff is completing tasks as required for maintaining the guest room inventory. Responds to critical guest and team member issues as necessary. ESSENTIAL DUTIES AND RESPONSIBILITIESPrimary duties and responsibilities include, but are...

  • Housekeeping Manager

    1 month ago


    Reno, United States Grand Sierra Resort Full time

    The Housekeeping Manager - Tower is responsible for the overall operation of the housekeeping tower. Responsible to ensure the staff is completing tasks as required for maintaining the guest room inventory. Responds to critical guest and team member issues as necessary. ESSENTIAL DUTIES AND RESPONSIBILITIESPrimary duties and responsibilities include, but are...


  • reno, United States Grand Sierra Resort Full time

    The Housekeeping Manager - Tower is responsible for the overall operation of the housekeeping tower. Responsible to ensure the staff is completing tasks as required for maintaining the guest room inventory. Responds to critical guest and team member issues as necessary. ESSENTIAL DUTIES AND RESPONSIBILITIESPrimary duties and responsibilities include, but are...

  • Housekeeping Manager

    1 month ago


    Reno, United States Grand Sierra Resort Full time

    The Housekeeping Manager - Tower is responsible for the overall operation of the housekeeping tower. Responsible to ensure the staff is completing tasks as required for maintaining the guest room inventory. Responds to critical guest and team member issues as necessary. ESSENTIAL DUTIES AND RESPONSIBILITIESPrimary duties and responsibilities include, but are...


  • Reno, United States City of Reno Full time

    Recreation Specialist V Print Subscribe Class Title Recreation Specialist V Class Code 9538 Salary $19.75 - $23.75 Hourly Definition Benefits Classification Description Summary Distinguishing Characteristics Positions in this band have considerable technical prerequisites. Work tasks require knowledge, problem solving, analysis, skills, and...


  • Reno, United States Reno Full time

    Starting Rate: $16.00 JOB SUMMARY Responsible for assisting guests with all aspects of hotel billing, billing requests, general information, and running all required reports. Also responsible for answering front desk incoming, administrative calls, and guest lines. ESSENTIAL DUITIES AND RESPONSIBILITIES (May include, but is not limited to the...


  • Reno, United States Caesars Entertainment Full time

    Job DescriptionStarting Rate: $16.00JOB SUMMARY Responsible for assisting guests with all aspects of hotel billing, billing requests, general information, and running all required reports. Also responsible for answering front desk incoming, administrative calls, and guest lines. ESSENTIAL DUTIES AND RESPONSIBILITIES (May include, but is not limited to the...


  • Reno, United States Western Partitions, Inc. Full time

    Site Administrative AssistantWestern Partitions, Inc. (WPI) is one of the largest and most reputable interior and exterior contracting firms in the US. WPI provides superior contracting services for drywall, prefabrication, metal studs, acoustical systems, wall panels, fireproofing, firestopping, stucco, claddings, painting, windows, doors/frames/hardware,...


  • Reno, United States Western Partitions, Inc. Full time

    Site Administrative AssistantWestern Partitions, Inc. (WPI) is one of the largest and most reputable interior and exterior contracting firms in the US. WPI provides superior contracting services for drywall, prefabrication, metal studs, acoustical systems, wall panels, fireproofing, firestopping, stucco, claddings, painting, windows, doors/frames/hardware,...


  • Reno, United States Caesars Entertainment Full time

    Job Description Player Development Administrative Assistant Essential Duties and Responsibilities: The Player Development Administrative Assistant provides administrative and clerical support to the Player Development leadership team. In addition to administrative support, a key component of the role is supporting the Player Development team in building...


  • Reno, United States Caesars Entertainment Full time

    Job Description Player Development Administrative Assistant Essential Duties and Responsibilities: The Player Development Administrative Assistant provides administrative and clerical support to the Player Development leadership team. In addition to administrative support, a key component of the role is supporting the Player Development team in building...


  • Reno, United States Caesars Entertainment Full time

    Job Description Starting Rate: $14.00 JOB SUMMARY It is the primary responsibility of the Restaurant Cashier to courteously greet all guests and perform cashier transactions accurately and according to the Company policy. ESSENTIAL DUITIES AND RESPONSIBILITIES (May include, but is not limited to the following) Settle all customer checks in the system...


  • Reno, United States Summit Companies Full time

    Summit Fire & Security, a subsidiary of SFP Holding, Inc. (Summit Companies), is a full-service provider for fire detection, suppression, and security with a full suite of capabilities that includes design, installation, testing, inspections, and maintenance. We serve customer across many verticals on a local, regional, and national scale. We're proud of our...


  • Reno, United States Chartwells Higher Education Full time

    Job DescriptionJob DescriptionAt over 300 college & universities around the country, Chartwells Higher Education is re-inventing the on-campus dining experience. We are challenging the norm and setting new standards by investing in high-tech, food-infused social spaces that bring people together to promote meaningful relationships and interactions. We are...


  • Reno, NV, United States Caesars Entertainment Full time

    JOB SUMMARY Perform all mechanical, plumbing, and electrical maintenance throughout property. ESSENTIAL DUTIES AND RESPONSIBILITIES (May include, but is not limited to the following) Implements routine maintenance and urgent repair in accordance with sound engineering practices and occupational health and safety regulations. Closely monitors the effects...


  • Reno, NV, United States CORPS NETWORK Full time

    Forestry Programs Director JOB DETAILS Actively Recruiting : YesPosition title : Forestry Programs DirectorType of Position : Staff (Full-Time)Town, City, Park, etc : RenoState / Territory : NevadaBenefits : Dental Insurance, Health Insurance, Vision InsuranceProject/Program Focus : Forestry Co-founded in 1998 by two PhD students, Jerry Keir and Sanjay...