Customer Service Representative

2 weeks ago


Newington, Connecticut, United States H&M Group Full time
Job Description

We are seeking a dynamic and customer-focused Sales Associate to join our team at H&M Group. As a Sales Associate, you will be responsible for delivering exceptional customer service and creating a seamless shopping experience for our customers.

About the Role

This is an hourly, non-exempt position that requires a passion for helping others and a strong commitment to customer satisfaction. You will work closely with your colleagues to ensure that every customer leaves our store feeling valued and satisfied.

Your Responsibilities
  • Provide personalized customer service and assistance to customers on the sales floor and in the stock room.
  • Maintain a neat and tidy sales floor by folding, hanging, displaying, and merchandising garments according to H&M guidelines.
  • Process transactions accurately and efficiently using our point-of-sale system.
  • Educate customers about our products and services, including our loyalty program and current promotions.
  • Work collaboratively with colleagues to achieve sales goals and maintain a positive working environment.
  • Fulfill various tasks as required, including unloading delivery trucks and maintaining store displays.
Requirements and Qualifications

To be successful in this role, you will need:

  • A high school diploma or equivalent.
  • Excellent communication and interpersonal skills.
  • The ability to multitask and work in a fast-paced environment.
  • A flexible approach to scheduling, including nights and weekends.
  • The ability to lift up to 20 pounds and stand for long periods of time.
Why Work for H&M?

H&M offers a dynamic and inclusive work environment that values diversity and promotes growth and development opportunities for all employees. Our benefits package includes competitive pay, medical, dental, and vision coverage, employee assistance programs, and more.

We estimate the salary range for this role to be $15-$18 per hour, depending on location and experience. This is a great opportunity to start your career in retail and develop valuable skills and knowledge while working with a global fashion brand.



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