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Area Operations Manager

2 months ago


Rogers, Arkansas, United States First Convenience Bank Full time
Position Overview

As an Area Operations Manager, you will play a crucial role in delivering exceptional service to our customers. Under the guidance of the branch manager and assistant, your primary responsibility will be to ensure efficient and friendly interactions with clients, particularly in handling cash transactions.

Key Responsibilities
  • Adhere to Policies: Follow established protocols in alignment with the bank's regulations and supervisory instructions.
  • Accountability: Ensure all discrepancies are properly documented and reported to management as necessary.
  • Sales Performance: Meet personal targets for new account acquisitions as set by senior management.
  • Team Development: Provide support and mentorship to personal bankers to enhance their growth and sales effectiveness.
  • Transaction Services: Facilitate the sale and preparation of various financial instruments, including money orders, cashier's checks, and savings bonds.
  • Diverse Clientele: Offer banking services to a varied customer demographic, including a significant Spanish-speaking community.
  • Professional Appearance: Maintain a tidy and organized teller area, ensuring compliance with bank standards.
  • Technical Proficiency: Operate computers and other office equipment efficiently.
  • Experience Requirement: A minimum of six months of cash handling experience in a customer service or sales role is required.
  • Background Check: Successful completion of a background investigation in accordance with company policy is mandatory.
  • Flexible Scheduling: Availability to work a flexible schedule, including evenings, weekends, and holidays, based on business needs.