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Customer Service Representative

2 months ago

Gilbert, Arizona, United States Town of Gilbert, Arizona Full time

The Town of Gilbert, Arizona is seeking a highly skilled Customer Service Professional to provide exceptional service to residents, staff, and the general public. As a key member of the Development Services team, you will be responsible for handling a wide range of customer inquiries and requests related to applications and permits, business and liquor licenses, public works requests, burglar alarms, and utility services.

Key Responsibilities:

  • Provide timely and effective responses to customer inquiries via phone, email, and in-person
  • Process and review applications and permits for accuracy and completeness
  • Assist customers with business and liquor license applications and renewals
  • Respond to public works requests and burglar alarm notifications
  • Collaborate with internal teams to resolve customer issues and improve service delivery

Requirements:

  • High school diploma or equivalent required; associate's or bachelor's degree preferred
  • Minimum 1 year of customer service experience in a fast-paced environment
  • Excellent communication and problem-solving skills
  • Ability to work in a team environment and adapt to changing priorities

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment