Membership Support Associate

7 days ago


Bettendorf, Iowa, United States Scott County Family YMCA Full time

The Scott County Family YMCA is seeking a highly motivated and customer-focused Membership Support Associate to join our team. As a key member of our staff, you will be responsible for providing exceptional service to all members, callers, volunteers, and visitors to the YMCA.

The estimated annual salary for this position is around $26,000, based on a 20-hour workweek at $12.50 per hour.

Job Description:

We are looking for someone who displays the YMCA values of caring, honesty, respect, and responsibility. The ideal candidate will possess excellent communication and interpersonal skills, with the ability to build relationships with members and foster connections within our community.

Key Responsibilities:

  • Provide welcoming and personalized service to members and guests
  • Ask questions, use active listening, and provide facility tours to help prospective members find the perfect membership and program options
  • Build relationships with members and promote a positive atmosphere within the YMCA
  • Utilize operations software for member check-ins, program registration, and payment processing
  • Stay knowledgeable about YMCA programs and services to assist members effectively

Requirements:

  • Must be 18 years or older
  • Ability to stand and/or sit for at least 4 hours at a time every day
  • Ability to lift up to 30 pounds occasionally
  • Ability to walk, climb stairs, and navigate through the facility

Benefits:

  • Free individual YMCA membership
  • Discounts on programs
  • Child care discount (25% off after meeting minimum hour requirements)
  • Summer camp discounts
  • Employee Assistance Program (EAP)
  • Y Retirement Fund: Y pays 12% after employee meets eligibility requirements
  • Eligible to participate in 403B savings account through Y Retirement Fund
  • Tuition Assistance

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