Help Desk Professional

3 days ago


Cherry Hill, New Jersey, United States Inspiroz Full time
Join Our Team as a Desktop Support Technician

We are looking for a skilled Desktop Support Technician to provide technical support, maintain client infrastructure, and enhance customer satisfaction.

Duties and Responsibilities:

  • Deliver exceptional customer service and technical support
  • Own tasks and ensure complete resolution
  • Collaborate with the support desk team to resolve technical issues
  • Diagnose errors or technical problems and determine proper solutions
  • Manage on-site installation, repair, maintenance, and test tasks for network equipment, workstations, and peripheral devices
  • Provide training to customers about product usage and maintenance

Requirements and Qualifications:

  • Minimum 3+ years of computer hardware repair experience
  • At least 3 years of outstanding customer service experience
  • At least 2-3 years of hands-on technical experience
  • Strong working knowledge of:
    • Windows 7 & 10 Devices
    • Apple Laptops and Desktops
    • Active Directory, File & Printer Servers
    • Office 365/Google Suite
    • Networking & Network Switches
    • Hardware Installations/Troubleshooting
  • Basic Knowledge of:
    • VoIP Systems
    • Video Conference Systems
    • Systems and Network Security
    • System backup
    • Imaging

Perks and Benefits:

  • A competitive compensation package with variable pay potential and benefits
  • An opportunity for career growth within the organization
  • A company focused on maintaining a great company culture
  • An opportunity to make a difference in the company and be rewarded for doing so

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