Help Desk Professional
3 days ago
We are looking for a skilled Desktop Support Technician to provide technical support, maintain client infrastructure, and enhance customer satisfaction.
Duties and Responsibilities:
- Deliver exceptional customer service and technical support
- Own tasks and ensure complete resolution
- Collaborate with the support desk team to resolve technical issues
- Diagnose errors or technical problems and determine proper solutions
- Manage on-site installation, repair, maintenance, and test tasks for network equipment, workstations, and peripheral devices
- Provide training to customers about product usage and maintenance
Requirements and Qualifications:
- Minimum 3+ years of computer hardware repair experience
- At least 3 years of outstanding customer service experience
- At least 2-3 years of hands-on technical experience
- Strong working knowledge of:
- Windows 7 & 10 Devices
- Apple Laptops and Desktops
- Active Directory, File & Printer Servers
- Office 365/Google Suite
- Networking & Network Switches
- Hardware Installations/Troubleshooting
- Basic Knowledge of:
- VoIP Systems
- Video Conference Systems
- Systems and Network Security
- System backup
- Imaging
Perks and Benefits:
- A competitive compensation package with variable pay potential and benefits
- An opportunity for career growth within the organization
- A company focused on maintaining a great company culture
- An opportunity to make a difference in the company and be rewarded for doing so
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