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Floor Leader

2 months ago

Baltimore, Maryland, United States Lush Handmade Cosmetics Full time
Job Title: Floor Leader

Join Lush Handmade Cosmetics as a Floor Leader and play a vital role in supporting the Store Management Team across all areas of the business. As a key member of our team, you will be responsible for driving sales, opening and closing the store, analyzing sales results, and leading training sessions.

Key Responsibilities:
  • Sales and Customer Experience: Utilize sales data to provide effective coaching and feedback to the sales team, and make necessary adjustments to the shop floor structure to meet and exceed sales goals.
  • Team Involvement: Train and coach Sales Ambassadors and peers on effective sales techniques and product knowledge to improve their performance, support the growth of your team, and to increase sales.
  • Operational Excellence: Manage cash handling, including customer transactions, opening and closing the register, reconciling cash drawers, preparing nightly deposits, and securing the store at the end of each day.
Requirements:
  • Minimum 1 year of experience in customer service and sales, cash handling and opening/closing procedures, supervisory experience involving coaching, feedback, and training, problem-solving issues related to customer service in day-to-day operations, and a fast-paced team environment.
  • Knowledge and passion for skincare, natural beauty, and ethical business.
  • Flexible schedule to accommodate store needs, including evenings, weekends, and holidays.
Preferred Qualifications:
  • Experience with consultation-based customer service models, analyzing sales metrics, working in skincare or cosmetics, cross-cultural collaboration and DEIB or social justice training, and fluency in Spanish, French or other languages.

Lush Handmade Cosmetics is committed to reconciliation and decolonization, guided by the Truth and Reconciliation Commission of Canada: Calls to Action #92. We recognize that our facilities, along with our settler and newcomer staff, are guests on this land and as we act to repair past harm, we do it together in allyship with Indigenous People everywhere, including staff, customers, and with leadership from organizations and communities we work with.