Customer Service Representative Assistant

7 days ago


McHenry, Illinois, United States U-Haul Full time
About the Role

At U-Haul, we're looking for a friendly and motivated Customer Service Representative to join our team. As a key member of our frontline support team, you'll be the face of our company's exceptional service, ensuring customers get all the help they need on their journeys. Your responsibilities will include inspecting and maintaining equipment, assisting customers with U-Haul products and services, and participating in ongoing continuous education through U-Haul University.

Key Responsibilities
  • Assist customers inside and outside a U-Haul center with U-Haul products and services.
  • Use smartphone-based U-Scan technology to manage rentals and inventory.
  • Clean and inspect equipment on the lot, including checking fluid levels.
  • Answer questions and educate customers regarding products and services.
  • Prepare rental invoices and accept equipment returned from rental.
  • Install hitches and trailer wiring.
  • Fill propane (certification offered through U-Haul upon employment).
  • Drive a forklift (certification offered through U-Haul upon employment).
Requirements
  • A valid driver's license and ability to maintain a good driving record.
  • A high school diploma or equivalent.
Benefits
  • A competitive estimated salary of $45,000 per year.
  • Career stability and opportunities for advancement.
  • Mindset App Reimbursement and Gym Reimbursement Program.
  • Health insurance & Prescription plans, if eligible.
  • Paid holidays, vacation, and sick days, if eligible.
  • Life insurance.
  • MetLaw Legal program.
  • MetLife auto and home insurance.
  • Discounts on Apple products, Dell computers, cell phone plans, hotels, and more.
  • 401(k) Savings Plan.
  • Employee Stock Ownership Plan (ESOP).
  • 24-hour physician available for kids.
  • Dental & Vision Plans.
  • Business travel insurance.
  • You Matter EAP.
  • LifeLock Identity Theft Protection.
  • Critical Illness/Group Accident Insurance.
  • Dave Ramsey's SmartDollar Program.
Work Environment

The work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts or machines, fumes or irritant chemicals. May be required to use protective clothing or gear such as masks, goggles, gloves or shields.

The work requires some physical exertion such as long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights and moving equipment weighing a minimum of 50 lbs. assisted or unassisted.



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