Customer Service Representative

7 days ago


McHenry, Illinois, United States Planet Fitness Full time

Job Overview

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We are seeking a motivated and customer-focused individual to join our team as a Member Services Part Time representative. This role offers an exciting opportunity to deliver exceptional service to our members, prospective members, and guests.

About the Role

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  • Provide outstanding customer service, ensuring a positive experience for all interactions.
  • Handle front desk activities efficiently, including phone calls, member check-ins, new sign-ups, and tours.
  • Maintain accurate records and update member accounts in a timely manner.
  • Address member inquiries and concerns with professionalism and empathy.
  • Collaborate with colleagues to maintain a clean and organized club environment.

Requirements

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  • Prior customer service experience is preferred.
  • Demonstrate basic computer skills and adaptability.
  • A passion for fitness and health is essential.
  • Develop strong relationships with members and colleagues through excellent communication and interpersonal skills.
  • Meet punctuality and reliability expectations.

Compensation Package

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We offer a competitive hourly rate of $14.00, providing opportunities for growth and professional development.

Benefits and Advancement

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This role offers potential advancement opportunities, including MSR (12/Hr) Overnight, Shift Lead (15/Hr), Assistant Manager (Salary Based + Bonuses), and General Manager (Salary Based + Bonuses).

Signed On Bonus and Benefits

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We provide a $250 sign-on bonus after 6 months of employment, fostering a supportive work environment and promoting employee satisfaction.



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