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Patient Advocate

2 months ago

Myrtle Point, Oregon, United States Expion Health Full time
Job Description

Expion Health is seeking a highly skilled Patient Advocate to join our team. As a Patient Advocate, you will play a critical role in supporting members and clients in navigating the complex healthcare system.

Key Responsibilities:

  • Provide exceptional customer service to members and clients, ensuring timely and accurate resolution of inquiries and issues.
  • Collaborate with pharmacies, third-party administrators, claims adjustors, medical professionals, and manufacturer copay assistance programs to determine eligible services.
  • Handle inbound and outbound telephone calls, meeting expected call metrics and maintaining quality enrollment services and relationships.
  • Process incoming and outgoing emails, maintain files, and provide general support to members.
  • Escalate unresolved member enrollment or billing issues to leadership and resolve problems independently.

Requirements:

  • 2+ years of customer service experience, preferably in a medical professional setting.
  • Strong attention to detail, analytical skills, and ability to adhere to strict deadlines.
  • Excellent verbal and written communication and listening skills.
  • Strong ethical standards to uphold and foster a culture of confidentiality and integrity.
  • Ability to work independently and collaboratively in a fast-paced environment.

Preferred Skills:

  • Proficiency with contract management software and Microsoft Office Suite.
  • Ability to work independently and as part of a team.
  • Flexibility and adaptability to change.
  • Outgoing personality with strong interpersonal and social abilities.
  • Goal-oriented, self-starting, and able to work without constant supervision.

About Expion Health:

Expion Health has been challenging the industry status quo for over 30 years, leading with ground-breaking innovation in a wide variety of healthcare cost-management solutions. We provide exceptional service, technology, and product innovation to meet greater challenges in healthcare cost management.

We offer a comprehensive benefits package, including 100% remote work, 1000% employer-paid medical plan option, dental, and vision insurance, and more.