Customer Service Representative

1 week ago


Saratoga, California, United States Cory McElwee - State Farm Agency Full time
Job Title: Customer Service Representative

We are seeking a talented and caring professional to join our team as a Customer Service Representative at Cory McElwee - State Farm Agency. This role is focused on providing exceptional customer service for a well-established State Farm Agent.

As a Customer Service Representative, you will work to inspire customer loyalty and enhance the overall State Farm Insurance customer experience. Your responsibilities will include:

  • Answering phones and greeting clients
  • Establishing customer relationships and following up with customers, as needed
  • Providing prompt, accurate, and friendly customer service
  • Using a customer-focused, needs-based review process to educate customers about insurance options

You will receive:

  • Base pay plus commission/bonus
  • Paid time off (vacation and personal/sick days)
  • Valuable experience
  • Growth potential/Opportunity for advancement within our office

Requirements:

  • Excellent communication skills - written, verbal, and listening
  • Self-motivated
  • Detail oriented
  • Proactive in problem solving
  • Ability to work in a team environment
  • Ability to assess customer needs and conduct effective interviews
  • Ability to effectively relate to customers
  • Property Casualty license (must be able to obtain)
  • Life and Health license (must be able to obtain)

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm.



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