Customer Service Representative

5 days ago


Wood River, Illinois, United States 1ST MIDAMERICA CREDIT Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at 1st MidAmerica Credit. As a key member of our Member Support Center, you will be responsible for providing exceptional service to our members, answering their questions, and resolving their issues in a timely and professional manner.

Key Responsibilities
  • Member Support: Assist members with their telephone requests, including verifying account information, processing payments, and answering questions about our products and services.
  • Loan Services: Answer loan questions, calculate payments, and take loan applications on the phone from members and potential members.
  • Cross-Selling: Identify cross-sell opportunities and recommend relevant new products or services to our members.
  • Account Maintenance: Maintain accurate and up-to-date member account information on our computer system.
Requirements
  • Experience: One year to three years of similar or related experience, preferably in a call center environment.
  • Education: A high school education or equivalent.
  • Skills: Excellent communication and interpersonal skills, basic reading, writing, and math skills, and the ability to operate a computer keyboard.
What We Offer
  • Competitive Compensation: A competitive salary and benefits package.
  • Opportunities for Growth: Opportunities for professional growth and development within our organization.
  • Collaborative Team Environment: A collaborative and supportive team environment.


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