Shift Supervisor
3 days ago
We are seeking a highly motivated and experienced Shift Supervisor to join our team at El Pollo Loco. As a Shift Supervisor, you will be responsible for leading a team of hourly restaurant employees during a shift, ensuring excellent customer service, and maintaining a safe and efficient work environment.
Key Responsibilities- Direct and prioritize tasks for crew members during their shift, assigning work stations as needed.
- Coach, counsel, and discipline crew members, taking appropriate disciplinary action when necessary.
- Maintain positive employee relations through effective supervision, ensuring a harassment-free work environment for all employees and guests.
- Fill in for crew members during break periods, covering work stations as needed.
- Account for and manage all company funds during the shift, completing safe audits, cash drawer counts, bank deposits, coin and change orders, and shift end balances.
- Complete administrative tasks required on assigned shifts, including preparing product orders when necessary.
- Adjust the number of employees on duty based on anticipated sales volume to maintain productivity and guest service standards.
- Orient and train new crew members, cross-training existing crew members as needed.
- Ensure proper handling of all food products, ensuring products meet standards.
- Prevent food shortages, waste, and theft, reporting employee issues to the General Manager, Assistant Manager, District Manager, or Human Resources Manager as appropriate.
- Account for all company funds and inventory on assigned shifts, ensuring cash handling, banking, and security procedures are in effect.
- Ensure service meets expectations for speed, accuracy, and friendliness, resolving guest complaints on shift and reporting significant complaints to the General Manager or Assistant Manager.
- At least 18 years old
- Ability to speak, read, and write English
- Ability to complete basic math skills
- Valid driver's license and use of personal car
- Meet state, county, or municipal regulations pertaining to health and food handling
- Basic computer and math skills, including understanding of units of measurement
- On last performance evaluation, was rated Exceeds Requirements
- Demonstrated effectiveness at analyzing situations that affect operations, proposing and implementing solutions
- Extensive standing
- Exposure to heat, steam, smoke, and cold
- Reaching heights of approximately 6 feet and bending to touch the floor
- High level of mobility/flexibility in space provided
- Bending, reaching, and walking
- Communicating with customers
- Using a computer
- Able to lift up to 40 lbs
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