Guest Services Coordinator
2 weeks ago
General Manager
DRESS CODE:Uniform provided
PHYSICAL REQUIREMENTS:Must be able to lift up to 20 pounds.
POSITION SUMMARY:We are seeking a dedicated Hotel Front Desk Agent to be the initial point of contact for our guests and oversee all facets of their stay. The ideal candidate will handle guest registrations, manage bookings, and provide detailed information regarding accommodations, pricing, and amenities. If you possess a strong customer service orientation and have experience in the hospitality sector, we would be interested in meeting you. Your role will be pivotal in ensuring our guests have a comfortable and memorable experience.
KEY RESPONSIBILITIES:
- Execute all check-in and check-out procedures
- Handle online and telephone reservations
- Advise customers on payment options and confirm credit card details
- Register guests by collecting essential information (such as contact details and stay dates)
- Greet guests upon arrival and allocate rooms
- Provide insights about our hotel, available accommodations, pricing, and amenities
- Address client complaints promptly and professionally
- Coordinate with housekeeping to ensure all rooms are clean, organized, and fully equipped for guests
- Verify group bookings and arrange personalized services for VIP guests and event participants
- Promote additional services and amenities when suitable
- Maintain accurate records of reservations and payments
REQUIRED SKILLS:
- Experience as a Hotel Front Desk Agent, Receptionist, or in a similar capacity
- Strong customer service mindset
- Outstanding communication and organizational abilities
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