Customer Service Representative

2 weeks ago


Indian Trail, North Carolina, United States TK Promotions Full time
Job Overview

At TK Promotions, we prioritize exceptional customer experiences. As a Customer Service Representative, you will play a vital role in delivering outstanding service to our clients' customers. Your primary objective will be to meet and exceed sales goals while fostering long-term relationships with our clients' customers.

Key Responsibilities:

  • Develop a deep understanding of our clients' products to effectively communicate their benefits and features to customers.
  • Maintain accurate records of customer interactions, processed orders, and service schedules.
  • Take initiative and demonstrate a proactive approach to challenges, ensuring seamless customer experiences.
  • Exemplify a positive and professional attitude, embodying trustworthiness and hospitality in all interactions.
  • Lead a team of Junior Customer Service Representatives, providing guidance and support to ensure team success.

Requirements:

  • High school diploma or equivalent.
  • At least one year of experience in customer service or hospitality roles.
  • Ability to articulate product knowledge and explain its value to customers.
  • Commitment to ongoing learning and training to enhance hospitality skills and customer experience.
  • Effective problem-solving skills and a passion for helping others.
  • Excellent communication skills and a strong desire to build meaningful relationships.

We offer a collaborative environment that encourages growth, skill development, and career advancement. If you're passionate about delivering exceptional customer experiences, we invite you to join our team and embark on a rewarding career journey.



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