Customer Service Representative

6 days ago


Compton, California, United States Paul Tarpaulins Full time
Job Summary

We are seeking a Customer Service Representative to join our team at P.T.M., Inc.

This role involves providing exceptional customer service, handling customer inquiries, and resolving issues in a timely and professional manner.

  1. Deliver excellent customer service through various communication channels, including phone, email, and in-person interactions.
  2. Respond to customer inquiries, resolve issues, and provide solutions in a timely and professional manner.
  3. Work effectively with internal teams to resolve customer complaints and issues.
  4. Provide accurate and timely information to customers regarding products, services, and company policies.
  5. Meet or exceed customer satisfaction targets and maintain a high level of customer engagement.
  6. Stay up-to-date with product knowledge, company policies, and industry developments to provide informed and effective service.
  7. Collaborate with colleagues to achieve team goals and objectives.
Requirements

To be successful in this role, you will need:

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and handle multiple customer interactions simultaneously.
  • Strong problem-solving skills and ability to think critically.
  • High school diploma or equivalent required; associate's degree preferred.
  • 3+ years of customer service experience in an office environment.
  • 2+ years of experience in data entry.
  • 2+ years of experience working with cash and credit transactions.
  • Bilingual in English and Spanish preferred.


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