Content Operations Specialist
2 days ago
iHerb is seeking a Content Operations Specialist to join our Marketing team. This is a remote role, with a preferred location in Southern California.
The ideal candidate will be responsible for developing, managing, and executing content across our digital platforms. This role will coordinate daily web content and ensure timely and up-to-date updates and promotions using iHerb's proprietary web and content management systems (CMS).
This position will communicate with various departments and handle special projects as assigned.
Key Responsibilities:
- Manage all content updates for the global website
- Partner with the localization team to ensure content is translated into all 19+ languages the website is available in
- Set up global and regional promotions across all platforms, including iHerb's app
- Improve internal efficiency by proactively developing new processes for optimized workflow
- Partner with the Business Product Technology team to provide feedback and suggestions to improve internal tools for maximum efficiency
- Work cross-functionally with Digital Experience, Customer Experience, and other teams to identify, troubleshoot and resolve problems quickly using sound judgment, poise and diplomacy
- Manage various websites, including core, Careers, and HR website
- Document changes to internal tools and processes when new features are introduced to the team
Requirements:
- Strong oral and written communication skills
- Computer literate
- Attention to detail and accuracy
- Detailed and meticulous with great follow-through
- Ability to manage multiple tasks simultaneously
- Able to handle deadline-driven pressure
Preferred Qualifications:
- Basic knowledge of Shopify and/or WordPress
- Basic knowledge of Javascript/JSON
- Familiarity with SEO principles and best practices
- Knowledge of Google Business Suite (Gmail, Drive, Docs, Sheets, Forms) and project management tools such as Asana
- Experience with Microsoft Office Suite (Word, Excel, PowerPoint)
Education Requirements:
Bachelor's Degree in Marketing preferred, or a combination of education and equivalent work experience.
Benefits:
iHerb offers a comprehensive benefits package, including medical, dental, vision, and basic life insurance, as well as a 401(k) plan and paid time off.
Pay Scale:
$22.28-$35.44 USD
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