Master of Dock Operations

7 days ago


Austin, Texas, United States Rowing Dock Full time
Senior Manager on the Dock Position Overview

We are seeking an experienced and skilled Senior Manager to join our team at Rowing Dock in Austin, Texas. As a key member of our operations team, you will play a critical role in executing our customer-centric operations strategy and providing support to our dock staff.

Key Responsibilities:
  • Provide exceptional customer service by interacting with customers, resolving complaints, and managing inquiries.
  • Support and supervise dock staff, including hiring, training, and scheduling.
  • Monitor cash flow, make till drops, and ensure adequate change is available.
  • Maintain a safe and secure environment for customers and staff.
  • Implement rental procedures, maintain equipment, and manage inventory.
Requirements:
  • Bachelor's degree + 1 year experience in a similar field or 3+ years equivalent experience.
  • Previous management experience and/or customer service/hospitality industry background.
  • Strong communication, leadership, and problem-solving skills.
Work Environment:

The position requires spending approximately 70% of time outdoors in varying weather conditions (30-110°F) and 30% indoors in a shared office environment.

Salary and Benefits:
  • $19-$21 per hour based on experience.
  • Eligible for 401K plan after 1 year/1,000 hours worked.
  • Performance-based bonus eligible at the end of the year.

Please note that this is a part-time position (20-30 hours/week) with variable workload and schedule requirements. The ideal start date is January 2025, and we require a minimum commitment of one full year.



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