Retail Operations Advisor

About the Role:

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Advisor. As a key member of our Retail Operations team, you will play a vital role in delivering exceptional customer service and ensuring that our customers receive a warm and welcoming experience.

Key Responsibilities:

• Provide excellent customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
• Engage with customers, providing information about our products and services to meet their needs.
• Manage daily administrative tasks efficiently, ensuring accuracy and attention to detail.

What We're Looking For:

• A proactive and confident individual who can build rapport and relationships with customers.
• Someone who is attentive to detail and can work in a controlled and secure environment.
• A friendly and approachable individual who can provide a warm and welcoming service.

Benefits:

• Generous annual leave and pension scheme.
• Corporate health plan and discounted travel cards.
• West Brom staff car scheme and life assurance.

About Us:

The West Brom is a leading financial services provider, committed to delivering exceptional customer service and building strong relationships with our customers. We offer a range of benefits and rewards to our employees, including a generous annual leave scheme and pension scheme.