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Care Coordinator
2 months ago
Gastro Health is seeking a highly skilled and compassionate Care Coordinator to play a vital role in ensuring the smooth delivery of patient care and providing exceptional support to our physicians and patients.
About Gastro HealthGastro Health is a leading gastroenterology multi-specialty group with a strong commitment to providing outstanding medical care and an exceptional healthcare experience to our patients.
Key Responsibilities:- Handle all administrative tasks and duties for the physician/provider, ensuring seamless communication and coordination.
- Serve as the liaison or coordinator for the patient's medical care, providing personalized support and guidance.
- Streamline all patient-physician communications to ensure patient satisfaction and optimal care outcomes.
- Provide medical literature and clinical preparation instructions to patients, promoting informed decision-making and empowerment.
- Assist patients with questions and/or concerns regarding procedures, offering clear and concise explanations.
- Schedule all procedures to be performed by the physician, ensuring efficient use of time and resources.
- Review the physician's schedule for maximum scheduling efficiency, minimizing delays and wait times.
- Schedule all diagnostic tests, procedures, and follow-up appointments, ensuring timely and effective care.
- Obtain all authorizations for procedures and tests, facilitating smooth and compliant care delivery.
- Call patients to confirm procedures a week in advance, promoting patient engagement and satisfaction.
- Schedule follow-up appointments, including recalls, to ensure ongoing care and support.
- Check-out patients at the end of their visit, providing clear instructions and next steps.
- Request medical records from doctors and hospitals, maintaining accurate and up-to-date patient information.
- Return patient calls promptly and professionally, addressing concerns and questions in a timely manner.
- Call-in new prescriptions and refills, and obtain authorization if necessary, ensuring seamless medication management.
- Obtain lab results, including stat requests, and communicate them to patients and physicians as needed.
- Complete tasks from Electronic Medical Record, maintaining accurate and up-to-date patient information.
- Review open orders every three days and work accordingly, ensuring timely and effective care delivery.
- Contact patients with test results, providing clear and concise explanations and next steps.
- Send history and physical forms to outpatient facilities, facilitating smooth and compliant care delivery.
- Other duties as assigned, supporting the team and promoting a positive work environment.
- High school diploma or GED equivalent, with a strong foundation in medical terminology and concepts.
- Certified Medical Assistant (AAMA) preferred, with experience in a medical office setting.
- 2+ years experience as a medical assistant required, with a proven track record of providing exceptional patient care and support.
- Medical terminology knowledge, with the ability to communicate complex information in a clear and concise manner.
- Bilingual English/Spanish preferred, with the ability to communicate effectively with patients and families from diverse backgrounds.
- 401(k) retirement plans with employer Safe Harbor Non-Elective Contributions of 3%, promoting long-term financial security and stability.
- Discretionary Profit-Sharing Contributions of up to 4%, recognizing and rewarding employee contributions and dedication.
- Health insurance, dental insurance, vision insurance, and flexible spending accounts, promoting overall well-being and financial security.
- Employer Contributions to HSA's and HRA's, supporting employee health and wellness initiatives.
- Voluntary Life insurance, Voluntary Disability insurance, Accident Insurance, Hospital Indemnity Insurance, Critical Illness Insurance, Identity Theft Insurance, and Legal Insurance, providing peace of mind and financial protection.
- Paid time off, allowing employees to recharge and maintain a healthy work-life balance.
- Discounts at local fitness clubs and AT&T, promoting employee wellness and convenience.
Gastro Health is a collaborative and supportive team environment that values work-life balance and employee growth, promoting a positive and inclusive work culture.
Equal Opportunity Employer:Gastro Health is proud to be an Equal Opportunity Employer, committed to diversity, equity, and inclusion in all aspects of employment, including hiring, promotion, and development opportunities.