National Accounts Director

1 week ago

Zeeland, Michigan, United States NOVO Full time
Job Title: Director of National Accounts

NOVO Building Products is seeking a highly skilled and experienced Director of National Accounts to lead our sales and marketing efforts. As a key member of our leadership team, you will be responsible for driving revenue growth, developing marketing strategies, and implementing tools and programs to achieve our business objectives.

Key Responsibilities:
  • Directs the activities of National Accounts at the corporate and regional level and monitors sales, gross margin, and performance.
  • Assists with operational issues for trade shows, including input and staffing.
  • Works with the Distribution Director to ensure sales territories are covered efficiently and effectively, recommending changes in territories and/or staff as necessary.
  • Develops targeted account lists and assists Directors and Territory Service Representatives in securing new business.
  • Develops and implements sales promotions and programs.
  • Facilitates information and market intelligence flow between the field and Novo management.
  • Establishes relationships with top Region National customers.
  • Responds to customer requests regarding matching competition relative to pricing, evaluating profitability and customer standing.
  • Serves as the primary contact for field compliance, communication, support issues, and adherence to established processes and procedures.
  • Works with all departments of the company, serving as the liaison to the field and vice versa, striving for efficient business flow to meet customer needs and company goals.
  • Ensures field representatives have clear and defined procedures for implementing and executing established programs.
  • Evaluates and initiates requested changes to these procedures.
  • Reviews performance of direct reports and conducts timely performance evaluations, recommending wage adjustments as warranted.
  • Participates in ProDealer management meetings and oversees sales to Lumberyards.
  • Provides leadership and support to Territory Sales Representatives and Inside Sales Representatives to help them attain their goals.
  • Monitors and approves outside sales force marketing expenses through the company expense program and reports own expenses.
  • Works with the Regional Vice President of Pro Dealer to establish/update departmental policies and procedures for dealing with customers.
  • Offers advice and direction to team members, providing technical information regarding products, involving purchasing personnel for their expertise as necessary.
  • Presents themselves as a professional representative of Novo in front of the customer, demonstrating high standards of conduct and leading by example.
  • Establishes key customer relationships, develops new business, and seeks opportunities for business growth.
Requirements:
  • Bachelor's degree in Marketing or related field from an accredited four-year college or university.
  • Seven or more years of experience in sales management working within a manufacturing/distribution company.
  • Demonstrated experience in leadership with a history of direction and development of subordinates.
  • Experienced in performance management with sales data collection and analysis.
  • Functional understanding of business principles and supply chain management.
  • Ability to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.
  • Strong oral presentation skills and ability to lead in presentation development.
  • Proficiency in CRM software and Microsoft Office (Word, Excel, and Outlook).
  • Capability to communicate efficiently with all levels of employees, management, customers, and vendors both verbally and in written form.
  • Capacity to multi-task with speed and accuracy while prioritizing tasks and maintaining excellent organizational skills.
  • Valid State-appropriate driver's license, unrestricted other than for vision correction, with a satisfactory driving record.
Preferred Qualifications:
  • Five years' experience in the building materials business and related product knowledge.
  • Training in construction and/or inventory analysis.
Travel Requirements:
  • Regular local travel within assigned region with overnight travel required, up to 50% of the time.

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