Automotive Service Consultant

5 days ago


Detroit, Michigan, United States 696 & Gratiot Towing Llc Full time
Job Description

We are seeking an experienced Service Advisor to join our team at 696 & Gratiot Towing Llc. As a Service Advisor, you will be responsible for greeting customers, listening to their vehicle service concerns, and writing up vehicle repair orders.

The ideal candidate will have excellent communication skills, both written and verbal, and be able to work effectively with customers and technicians alike.

A valid driver's license is required, and experience with Mitchell 1 software is a plus. The salary for this position is $40,000 - $50,000 per year, depending on experience.

Responsibilities:

  • Greet customers and listen to their vehicle service concerns
  • Write up vehicle repair orders, relaying customer concerns and pertinent information
  • Answer incoming phone calls
  • Make phone calls to give estimates and secure service appointments
  • Consult with clients and sell required and recommended service work
  • Keep thorough documentation of work performed as well as declined work
  • Build lasting relationships with our customers
  • Communicate effectively and accurately with our service technicians
  • Prepare and properly document service loaners
  • Maintain good documentation for warranty work and record keeping
  • Maintain a clean work area

Qualifications:

  • Basic computer and phone skills
  • Positive, friendly attitude
  • Customer focused with exceptional customer service skills
  • Excellent oral and written communication skills
  • Professional well kept appearance
  • Valid driver's license with clean record

Benefits:

  • Medical, Dental, Vision
  • Life Insurance
  • Paid Vacation (after a year of employment)
  • Competitive Pay
  • Paid Training: Yes


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