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Retail Sales Associate

2 months ago

Totowa, New Jersey, United States Bob's Discount Furniture Full time
Job Title: Retail Office Associate

We are seeking a highly motivated and customer-focused Retail Office Associate to join our team at Bob's Discount Furniture. As a Retail Office Associate, you will play a critical role in providing exceptional customer service and support to our customers.

Key Responsibilities:
  • Process customer orders accurately and efficiently
  • Answer incoming calls and respond to customer queries in a timely and courteous manner
  • Schedule deliveries that are convenient for the customer and comply with company procedures
  • Maintain all open orders and communicate status with customers
  • Responsible for the security of cash and other legal tender
  • Prepare daily deposits in accordance with company policies and procedures
  • Work daily reports according to company requirements
  • Assist the Retail Guest Support Manager as needed
  • Assist with café, showroom displays, tagging, and other tasks as needed to maintain a customer-friendly showroom
Requirements:
  • Flexibility to work a 5-day retail schedule that includes nights, weekends, and most holidays
  • Solid knowledge and competence on Microsoft Office Products
  • Excellent phone manner
  • Strong cash handling skills
  • Excellent verbal and listening skills
  • Strong interpersonal and human relations skills
  • Proven analytical and problem-solving skills
  • Ability to use sound judgment and decision-making
  • Good coordination skills
Benefits:
  • National Health, Dental, and Vision coverage
  • Life insurance - Employer-paid basic Life Insurance, with the option to add Voluntary Life Insurance
  • 401(k) Profit Sharing Plan - Generous Company match
  • Paid Personal/Sick Days
  • Paid Vacation, Sick Days, Holidays, and your Birthday
  • Employee Assistance Program
  • Generous Employee Discount
  • The flexibility of working a Retail Schedule (weekends, evenings & holidays)
  • Bob's Bail Out Program
  • Bob's Helping Hand Program

At Bob's Discount Furniture, we are committed to providing a fun and team-oriented work environment, along with exceptional opportunities for career growth. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity.