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Retail Store Leader

2 months ago


Tacoma, Washington, United States Tailored Brands Inc Full time
About the Role

We are seeking a highly motivated and experienced Retail Store Leader to join our team at Tailored Brands Inc. As a Key Holder Manager, you will play a critical role in supporting the Store Manager in achieving sales performance expectations, developing a team selling environment, and ensuring operational excellence.

Key Responsibilities
  • Leadership: Partner with the Store Management team to lead store staff to achieve sales, service, and operational expectations when assigned as the manager on duty.
  • Model Company Values: Lead by example as an active coach, communicating priorities and sales driving information effectively to ensure store staff is equipped to maximize business.
  • Recruitment and Development: Assist in recruiting store staff and contribute to an inclusive store environment, embracing diversity and promoting a culture of learning and development.
Performance Expectations
  • Support Business Plans: Contribute to the achievement of store business plans, including sales, customer service, and operational goals.
  • Drive Business Outreach: Participate in driving business outreach opportunities and communicate leads to the Store Manager.
  • Identify Performance Opportunities: Partner with the management team to identify performance opportunities and contribute to development plans.
Operational Excellence
  • Staffing and Training: Partner with the management team to ensure proper staffing to effectively execute initiatives and operational tasks to deliver on the customer promise.
  • Operational Functions: Assist the management team with training store staff on all internal operational functions as assigned.
  • Corporate Communication: Stay informed on corporate communication, directives, initiatives, policies, and procedures.
Customer Experience
  • Customer Service: Assist in training the store team on customer service expectations to create an exceptional customer experience, exceed customer expectations, and achieve a high Net Promoter Score.
  • Customer Feedback: Leverage customer feedback to prevent or resolve customer concerns.
Qualifications
  • Experience: Minimum of 1 year of retail or sales experience.
  • Skills: Creative individual with good judgment, self-motivated, results-oriented, strategic thinker, strong organizational and leadership skills, excellent written and verbal communication skills, active listening and problem-solving skills.
  • Technology: Proficient in technology systems, applications, Microsoft Office, and video conferencing.
Physical Requirements
  • Ability to Stand and Walk: Ability to stand and walk for the majority of work shift, frequently bend, squat, and twist, lift up to 50 lbs., climb a ladder to reach merchandise and/or supplies, and see and distinguish between fabric patterns and colors.