Express Associate

3 weeks ago


Fargo, North Dakota, United States Express Full time
About Express

Express Retail, LLC is a pioneer in Direct-to-Consumer fashion retail, operating EXPRESS and BONOBOS in the United States. Our mission is to create a confident and self-expressive community through our unique blend of style, quality, and value. We're committed to innovation, customer satisfaction, and employee development.

The Position

We're seeking a highly skilled and motivated Retail Sales Associate to join our team in West Acres Mall. As a key member of our sales team, you will be responsible for providing exceptional customer service, driving sales growth, and improving store performance. If you're passionate about fashion, enjoy working in a fast-paced environment, and are committed to delivering outstanding results, we encourage you to apply.

Key Responsibilities
  • Maintain a clean and organized sales floor, checkout, fitting room, and stock room to ensure a safe and inviting environment for customers.
  • Follow company policies and procedures to ensure the safety of all associates and customers.
  • Assist with product launch changes according to company SOP.
  • Provide exceptional customer service by delivering on all aspects of the customer experience model.
  • Process transactions quickly and accurately, reducing wait times for customers.
  • Positively resolve customer service-related issues as they arise and escalate further communication to Store Management as needed.
  • Drive credit and loyalty member programs by explaining benefits and encouraging customers to participate.
Requirements
  • Education: High School or Equivalent
  • Years of Experience: 0-2 years of relevant job experience (minimum 6 months)
  • Proficient in use of technology (iPad, registers)
  • Meets defined availability criteria, including nights, weekends, and non-business hours
  • Meets physical requirements
Salary and Benefits

We offer a competitive salary range of $14-$17 per hour, based on experience, plus opportunities for advancement and professional growth. Our comprehensive benefits package includes medical, pharmacy, dental, and vision coverage, 401(k) and Roth 401(k) with Company match, merchandise discount, paid time off, parental leave, and more. Part-time associates may be eligible for paid sick leave and public health emergency leave, as well as participation in the 401(k) and Roth 401(k) with Company match.


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