Mechanical Customer Support Specialist

3 weeks ago


Memphis, Tennessee, United States Imperial Industrial Supply Full time
Job Overview

We are seeking a skilled Mechanical Customer Support Representative to join our team at Imperial Industrial Supply. As a Mechanical Customer Support Representative, you will play a critical role in providing exceptional customer support through multiple communication channels. Your primary responsibility will be to diagnose and walk customers through the steps needed to fix mechanical issues.

Key Responsibilities:
  • Manage a high volume of inbound and outbound calls.
  • Provide customers with step-by-step product support via phone, email, chat, and multi-platform communications.
  • Varying requests can include troubleshooting, diagnosing, programming, and part assistance.
  • Maintain proficiency in product knowledge, troubleshooting, and customer instruction.
  • Report timely and well-documented information regarding product performance and potential product concerns.
  • Contribute creative ideas for preventing and/or solving technical service concerns.

Requirements:

To succeed as a Mechanical Customer Support Representative, you must possess a basic understanding of electrical and engine component principles. Additionally, you should have 2+ years of customer service experience in a high-volume call center environment. Other essential skills include excellent verbal and written communication skills, a high comfort level typing, navigating the internet, and using multiple software systems. You should also be able to multitask, prioritize, and manage time effectively, as well as demonstrate proficiency using conferencing/collaboration software (Zoom, Skype, Microsoft Teams, Slack).

Benefits:

We offer competitive pay, medical, dental, and vision coverage, paid holidays, a company bonus, product discount, and an IRA savings plan with a company match. With Imperial Industrial Supply, you will enjoy a dynamic work environment that fosters growth and professional development. Our team is committed to delivering exceptional customer experiences, and we believe this role is a great opportunity for someone who shares our passion for customer service.

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