Customer Service Representative

15 hours ago


New York, New York, United States Cogent Infotech Corporation Full time
Job Title: Customer Service Representative

We are seeking a highly skilled Customer Service Representative to join our team at Cogent Infotech Corporation. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, resolving issues, and ensuring customer satisfaction.

Job Summary:

The ideal candidate will have previous experience in customer service and call center environments, with a strong focus on communication skills, problem-solving, and technical aptitude. You will be working with a variety of customers, responding to inquiries, and resolving issues in a timely and professional manner.

Key Responsibilities:
  • Provide exceptional customer service through phone, email, and chat support
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Use computer databases and information technology systems to research information and track customer inquiries
  • Escalate complex issues to senior team members as needed
  • Collaborate with internal teams to resolve customer issues and improve overall customer experience
Requirements:
  • Previous experience in customer service and call center environments
  • Strong communication and problem-solving skills
  • Technical aptitude and ability to learn new systems and software
  • Ability to work in a fast-paced environment and meet productivity standards
  • Strong attention to detail and organizational skills
About Cogent Infotech Corporation:

Cogent Infotech Corporation is a leading provider of innovative solutions and services. We are committed to pushing the boundaries of our expertise and setting new industry standards. Our team is dedicated to delivering exceptional customer experiences and driving business growth through our services.



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