Technical Support Specialist
2 weeks ago
We are seeking an experienced Technical Support Specialist to join our Enterprise IT team. The successful candidate will provide technical support to internal partners and vendors, with a focus on moderately complex issues related to software and operating systems.
Responsibilities:- Provide second-level remote support for customers' software and minor operating system modifications requests.
- Investigate, research, and resolve complex IT issues in a timely manner.
- Document tickets in Service Now following Centene's Information Technology policy and procedures.
- Perform software installations, upgrades, and configure customer-specific software.
- Review team processes and recommend improvements, updating installation guides and workflow processes as needed.
- Collaborate with IT teams to update workflow processes impacting multiple teams.
- Identify training needs and perform new user IT training, communicating IT policies and standards to improve software performance and customer service.
- Monitor service level agreements and perform scheduled departmental audits, reporting findings to management.
- Act as a technical resource for IT support specialists and coordinators.
To be successful in this role, you will require:
- 5+ years of experience in midsize or large environments supporting M365, AD, Windows, and basic troubleshooting of hardware and software products.
- Experience working with ServiceNow, including ticket documentation and process improvement.
- Proficiency in troubleshooting and supporting Macs and audiovisual equipment.
- Working knowledge of SCCM or similar imaging tools.
- Excellent verbal and written communication skills, with the ability to provide exceptional customer service to executive-level employees.
This is a fantastic opportunity to join a dynamic team and contribute to the success of our organization. As a valued member of our team, you can expect:
- A competitive salary range: $80,000 - $110,000 per year.
- A comprehensive benefits package, including medical, dental, and vision coverage.
- Opportunities for professional growth and development, including training and mentorship programs.
- A collaborative and supportive work environment.
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