Technical Support Specialist

2 weeks ago


Getzville, New York, United States TEKsystems Full time
Job Summary

We are seeking an experienced Technical Support Specialist to join our Enterprise IT team. The successful candidate will provide technical support to internal partners and vendors, with a focus on moderately complex issues related to software and operating systems.

Responsibilities:
  • Provide second-level remote support for customers' software and minor operating system modifications requests.
  • Investigate, research, and resolve complex IT issues in a timely manner.
  • Document tickets in Service Now following Centene's Information Technology policy and procedures.
  • Perform software installations, upgrades, and configure customer-specific software.
  • Review team processes and recommend improvements, updating installation guides and workflow processes as needed.
  • Collaborate with IT teams to update workflow processes impacting multiple teams.
  • Identify training needs and perform new user IT training, communicating IT policies and standards to improve software performance and customer service.
  • Monitor service level agreements and perform scheduled departmental audits, reporting findings to management.
  • Act as a technical resource for IT support specialists and coordinators.
Requirements:

To be successful in this role, you will require:

  • 5+ years of experience in midsize or large environments supporting M365, AD, Windows, and basic troubleshooting of hardware and software products.
  • Experience working with ServiceNow, including ticket documentation and process improvement.
  • Proficiency in troubleshooting and supporting Macs and audiovisual equipment.
  • Working knowledge of SCCM or similar imaging tools.
  • Excellent verbal and written communication skills, with the ability to provide exceptional customer service to executive-level employees.
What We Offer:

This is a fantastic opportunity to join a dynamic team and contribute to the success of our organization. As a valued member of our team, you can expect:

  • A competitive salary range: $80,000 - $110,000 per year.
  • A comprehensive benefits package, including medical, dental, and vision coverage.
  • Opportunities for professional growth and development, including training and mentorship programs.
  • A collaborative and supportive work environment.


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