Quality Assurance Specialist

7 days ago


Getzville, New York, United States M&T Bank Full time
Job Summary:

As a Quality Assurance Specialist, you will play a crucial role in ensuring the Bank's activities adhere to internal policies, processes, and external regulations. Your primary responsibilities will include monitoring and auditing activities within an assigned area to identify issues of non-compliance and communicate findings to relevant parties.

Main Responsibilities:

1. Monitor and complete audits of activities to ensure adherence to established internal policies and processes and external regulations.
2. Identify and communicate non-compliance issues to appropriate parties, including employees, to prevent future recurrence.
3. Maintain records of discovered deficiencies to support reporting and trend analyses of activities.
4. Develop and maintain a current knowledge of policies, processes, and regulations affecting monitoring and/or auditing activities.
5. Identify potential areas for process or procedural improvements and participate in more complex monitoring and/or audits as requested.

Requirements:

An Associate's degree and a minimum of 1 year of work experience in the area supported, or an equivalent combination of higher education and work experience, including a minimum of 1 year of work experience in the area supported. Proven analytical skills, verbal and written communication skills, and prior experience with pertinent software are also required. A Bachelor's degree and prior experience providing written or verbal feedback are preferred.

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