Hotel Operations Associate
3 weeks ago
Noveya Inc is seeking a highly organized and customer-focused individual to join our front desk team.
Estimated Salary:$35,000 - $45,000 per year
Key Responsibilities- Room Registration and Assignment: Accurately register and assign rooms to guests, ensuring seamless check-in experiences.
- Reservation Confirmation: Confirm phone and online reservations in a timely manner, maintaining high levels of guest satisfaction.
- Guest Interaction: Respond promptly to guest needs, requests, and complaints, building strong relationships with our patrons.
- Cash Handling: Collect payment from departing guests efficiently and effectively.
- Record Keeping: Maintain accurate records of occupied rooms and guests, facilitating smooth operations.
- Departmental Communication: Share pertinent guest information with designated departments, ensuring cohesive service delivery.
- Prior Experience: Previous experience in customer-facing roles, particularly front desk service or related fields.
- Interpersonal Skills: Ability to build rapport with guests, fostering positive interactions.
- Organizational Skills: Strong organizational skills to manage multiple tasks and responsibilities.
- Communication Skills: Excellent written and verbal communication skills to effectively interact with guests and colleagues.
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