Hotel Operations Associate

3 weeks ago


Point Pleasant Beach, New Jersey, United States Sylvan Hotel Inc Full time
Job Overview

Noveya Inc is seeking a highly organized and customer-focused individual to join our front desk team.

Estimated Salary:$35,000 - $45,000 per year

Key Responsibilities
  • Room Registration and Assignment: Accurately register and assign rooms to guests, ensuring seamless check-in experiences.
  • Reservation Confirmation: Confirm phone and online reservations in a timely manner, maintaining high levels of guest satisfaction.
  • Guest Interaction: Respond promptly to guest needs, requests, and complaints, building strong relationships with our patrons.
  • Cash Handling: Collect payment from departing guests efficiently and effectively.
  • Record Keeping: Maintain accurate records of occupied rooms and guests, facilitating smooth operations.
  • Departmental Communication: Share pertinent guest information with designated departments, ensuring cohesive service delivery.
Required Skills and Qualifications
  • Prior Experience: Previous experience in customer-facing roles, particularly front desk service or related fields.
  • Interpersonal Skills: Ability to build rapport with guests, fostering positive interactions.
  • Organizational Skills: Strong organizational skills to manage multiple tasks and responsibilities.
  • Communication Skills: Excellent written and verbal communication skills to effectively interact with guests and colleagues.


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