Customer Service Representative

4 weeks ago


Ladson, United States Roper St. Francis Full time
Job Summary:

An individual who is responsible for maintaining accurate on-call scheduling for all RSFPP physicians, serving as the primary point of contact for RSFPP physician practices during off-hours, performing financial reconciliation and payment research, appointment scheduling, insurance verification, coordination of precertification, and providing accurate and efficient telehealth services.

Key Responsibilities:

• Maintain accurate on-call scheduling for all RSFPP physicians
• Serve as primary point of contact for RSFPP physician practices during off-hours
• Perform financial reconciliation and payment research
• Schedule appointments and verify insurance
• Coordinate precertification for referrals to specialists
• Provide accurate and efficient telehealth services

Requirements:

• High school diploma
• Two years recent customer service experience or related healthcare experience
• Familiarity with medical terminology preferred
• Strong verbal and written communication skills
• Ability to work autonomously and exercise independent judgment
• Detail-oriented and organized
• Ability to maintain strict confidentiality of patient information

Work Environment:

Frequent sitting and use of computer or other devices. Intermittent walking, standing, stooping, bending. Ability to work in a limited space. May require lifting or moving items up to 25 lbs. Frequent use of finger/hand dexterity to operate a keyboard, calculator, telephone, copier, fax or other office equipment. Constant talking or hearing. Corrected hearing and vision to normal range. No exposure to blood, body fluids or tissue. Limited potential exposure to infectious materials, communicable diseases and/or other conditions common to a healthcare environment. Normal office environment. Ability to read and comprehend.

Roper St. Francis Healthcare is an equal opportunity employer.

Many of our opportunities reward* your hard work with:
  • Comprehensive, affordable medical, dental and vision plans
  • Prescription drug coverage
  • Flexible spending accounts
  • Life insurance w/AD&D
  • Employer contributions to retirement savings plan when eligible
  • Paid time off
  • Educational Assistance
  • And much more
*Benefits offerings vary according to employment status.

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