Contact Center Performance Lead

Job OverviewWe are looking for a talented Contact Center Manager to lead our team and ensure the delivery of high-quality service for telephone, chat, and email communications.The successful candidate will be responsible for managing the performance and productivity of the nearshore contact center, hiring, training, and developing a team of Customer Care...

Job Overview:As a Contact Center Operations Specialist with COIT Cleaning & Restoration Services, you will be responsible for analyzing and enhancing the performance of our contact center. Your key focus areas will include data-driven decision-making, process improvement, and customer service quality enhancement.Key Responsibilities:Data Analysis: Track and...

About the RoleWe are seeking an experienced Contact Center Manager to lead our team of managers and representatives in a fast-paced, dynamic call center environment. The successful candidate will oversee daily call center operations, focusing on driving overall customer satisfaction.

Key Responsibilities:Amazon Connect administration and supportContact Flow Design and Development:Configuration of omnichannel contact centers, teams, services, and skillsReview, analyze, modify, and create call flows, queues, skills, routing profiles, and promptsAWS Lambda Development:Develop serverless Python functions to handle real-time customer...

Contact Center Support RoleInsight Global is seeking a skilled Technical Support Specialist to join our IT team in Houston, TX.The ideal candidate will oversee and manage the Cisco Contact Center platform, ensuring optimal performance and reliability. They will handle customer requests, translate scheduling requirements into system modifications, and adjust...

About MDVIPAt MDVIP, we're dedicated to delivering exceptional healthcare experiences. As a leading provider of personalized medicine, our team is passionate about empowering patients to take control of their health.Job OverviewWe're seeking an experienced Customer Service Representative to join our remote contact center team. This role requires excellent...

Job DescriptionWe are seeking a highly experienced and results-driven Service Desk Operations Supervisor to join our team at ChaseSource. In this role, you will be responsible for overseeing the day-to-day operations of the service desk, ensuring that our customers receive exceptional service and support. You will lead a team of customer service...

Contact Center Engineer Job DescriptionWe are seeking an experienced Contact Center Engineer to join our team at Just Energy. As a key member of our technology group, you will be responsible for designing, developing, and maintaining customer contact center solutions using AWS services.**Key Responsibilities Include:**Contact Flow Design and...

We're looking for a talented Remote Contact Center Agent to join our team at MDVIP. As a key member of our contact center, you'll play a critical role in delivering exceptional customer experiences to our members, physicians, and staff.Your primary responsibilities will include responding to member inquiries, researching and resolving issues, and processing...

Job SummaryWe are seeking a highly skilled Rehabilitation Specialist to join our team at Elite Performance Chiropractic and Health Center. This individual will be responsible for assisting the main doctor in the treatment process, including patient intake, therapeutic exercises, and soft-tissue work.About the RoleThis is a full-time position that requires a...

Company OverviewGuitar Center is a leading retailer of musical instruments and equipment, dedicated to fostering creativity and promoting a joy for music. Our mission is to develop and nurture lifelong musicians, while making a difference in the world. Salary and BenefitsWe offer a competitive salary of $45,000 per year, plus commissions at Guitar Center....

Elite Performance Chiropractic and Health Center seeks a highly skilled and motivated Rehab Specialist to join their team. Based in the Westchase District of Houston, this full-time position offers a unique opportunity for professional growth and development.About UsAt Elite Performance Chiropractic and Health Center, we are dedicated to providing...

Key ResponsibilitiesReceive and respond to customer inquiries through various communication channels (chat, email, and social media)Investigate customer problems and collaborate with multiple departments to find solutions and resolve issuesMaintain up-to-date product, sales, services, and company knowledgeUtilize available resources to respond to customer...

About the RoleWe are seeking an experienced and highly motivated individual to fill the position of Shift Leader at 1029 - Dave's Hot Chicken. As a key member of our team, you will play a vital role in driving sales growth, improving customer satisfaction, and maintaining high standards of quality and service.Your primary responsibilities will...

Key ResponsibilitiesThe Customer Service Quality Assurance Manager will be responsible for designing, implementing, and managing training programs, conducting regular call quality evaluations, analyzing data, and providing actionable feedback to customer service representatives. Additionally, you will lead and support a team of quality assurance specialists...

Job Title: Corporate Financial Performance LeadWe are seeking an experienced Corporate Financial Performance Lead to join our team at HIRE Strategies.Role DescriptionThis position involves leading the financial planning and analysis function, providing financial analysis and reporting to senior management, investors, and financial institutions. The...

Job SummaryThe Distribution Center Team Member is responsible for transporting items into trailers, preparing pallets for shipping, and maintaining a clean and organized warehouse environment. This role requires strong attention to detail and the ability to work independently in a fast-paced environment.Key Responsibilities:Transport items into trailers...

Guitar Center is a leading music retailer with a rich history of fostering creativity and inclusivity in the music industry. We are currently seeking a skilled Guitar Repair Specialist to join our team.Job DescriptionWe are looking for an experienced repair technician who can provide exceptional service to our customers, ensuring that their instruments are...

Overview:The City of Houston is seeking an experienced IT professional to lead our Data Center and Server Operations team. As a key member of our IT department, you will play a critical role in ensuring the smooth operation of our data centers and server infrastructure. If you have a passion for technology and a strong leadership background, we encourage you...

Job DescriptionWe are seeking a skilled Lead Guitar Craftsman to join our team at Guitar Center.About the RoleThis is a unique opportunity to work with musical instruments, providing expert maintenance and repair services to customers. As a Lead Guitar Craftsman, you will be responsible for maintaining store inventory, performing warranty repair work, and...