Customer Service Representative

4 days ago


Orange, California, United States KPC GLOBAL MEDICAL CENTERS INC. Full time
About the Role

We are seeking a Customer Service Representative - PBX Operations to join our team at KPC GLOBAL MEDICAL CENTERS INC.

This role involves operating a switchboard, connecting calls, and providing exceptional customer service to our clients.

The ideal candidate will have 6 months of experience working on a switchboard, preferably in a hospital or similar setting, and possess excellent communication skills.

Key Responsibilities:

  • Operate a switchboard with trunk lines and extensions
  • Connect callers with out-of-state lines when necessary
  • Greet callers professionally
  • Respond to emergency calls according to established protocols
  • Monitor emergency alarms and codes to notify personnel

Requirements:

  • 6 months of previous switchboard experience
  • Preferrably in a hospital or similar setting
  • Strong customer service background

Estimated Salary: $38,000 - $50,000 per year



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