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Emergency Pet Care Representative

1 month ago

Frisco, Texas, United States Frisco Emergency Pet Care Full time

We are an emergency pet hospital dedicated to providing exceptional care to our furry clients. As a client service representative, you will be the first and last point of contact for our clients, providing top-notch communication and care. Your role will be to ensure a seamless experience for our clients, from answering phone calls to managing client records and processing payments.

Key Responsibilities:
  • Answer phone calls and respond to client inquiries
  • Check clients in and confirm information
  • Manage client records, reports, and email correspondence
  • Discuss payment options and process payments
  • Identify stat emergencies with the help of technical staff
  • Perform administrative tasks and data entry
  • Maintain a clean and welcoming lobby
Perks and Benefits:
  • Health benefits, including medical, dental, and vision
  • 401k with Employer Match
  • PTO starts on 1st day (can start using after 60 days)
  • Shift differentials and holiday pay
  • Uniform allowance
  • Employee pet discounts
  • Continuing Education (yes, our CSRs get CE)
Requirements:
  • Strong customer service skills
  • Excellent verbal and written communication skills
  • You like people and their pets
  • Ability to remain composed in stressful situations
  • Critical thinking skills
  • You are a compassionate listener
  • Previous experience in a veterinary setting (emergency experience a plus)
  • Experience with EzyVet a plus