Automotive Customer Experience Specialist
5 days ago
Crest Cadillac: A Career Destination
We are seeking a motivated and customer-focused individual to join our team as a Service Cashier/Booker. As a key member of our sales team, you will have the opportunity to develop your skills in customer service, transaction processing, and teamwork.
About the Role:
- You will be responsible for processing customer transactions accurately using the dealership's computer system.
- You will provide exceptional customer service, answering phones and directing customers to the appropriate department.
- You will handle customer complaints diplomatically and refer them to the appropriate individual for resolution.
- You will operate the switchboard telephone system and communicate with callers in a professional, friendly, and efficient manner.
Requirements:
- You have excellent communication skills and are able to provide exceptional customer service.
- You are proficient in using the dealership's computer system and have experience with Microsoft Office suite.
- You are available to work flexible hours on weeknights and weekends.
- You have a clean driving record and a professional personal appearance.
What We Offer:
- A competitive salary range of $55,000 - $75,000 per annum, depending on experience.
- A comprehensive benefits package, including health coverage, dental coverage, vision coverage, group life, short/long term disability, and 401K.
- A fun and dynamic work environment with opportunities for career growth and professional development.
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