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Customer Service Representative

2 months ago

Hope, Arkansas, United States Brookshire Grocery Full time
Job Summary

Maintains a clean and organized store environment according to company standards. Engages with customers, transports groceries, locates products, and conducts price verifications. Performs various customer service duties while maintaining a safe and sanitary shopping environment.

Key Responsibilities
  • Builds attractive product displays and maintains a visually appealing store presentation by assembling products in allotted spaces, removing cardboard from shelves as products are purchased, and placing it into a bailer.
  • Collects shopping carts and stores them in the cart corral. Keeps the parking lot free of trash and debris; communicates with management any incidents, actions, or concerns occurring on store premises.
  • Maintains full stock conditions on grocery display racks and shelves.
  • Promotes product sales through active customer engagement.
  • Takes precautions when handling objects to avoid damage to products, property, etc.
  • Maintains a clean, safe, and sanitary working and shopping environment by adhering to company safety procedures. Complies with all company policies and procedures.
  • Maintains a friendly and customer-service-oriented attitude by greeting customers, answering questions, and transporting groceries as needed.
Requirements
  • Ability to remain courteous with customers at all times.
  • Ability to effectively communicate (in written and verbal form) with customers and partners.
  • Ability to multi-task and work in a fast-paced environment.
  • Ability to operate manual and electric pallet jack (partners 18 years and older).
  • Ability to safely work with sharp objects such as knives, box cutters, etc.
  • Ability to work flexible schedules including nights, weekends, and holidays.
Work Environment
  • Work is generally performed in a retail store.
  • Frequently exposed to outside temperatures and weather.
  • Frequently exposed to wet, slippery, or damp conditions.
  • Occasionally exposed to cleaning agents.
  • Noise level varies.