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Roadside Assistance Technician

2 months ago

Tulsa, Oklahoma, United States AAA Club Alliance Inc. Full time

AAA Club Alliance Inc. is seeking a skilled Roadside Assistance Technician to join our team.

About the Job:

We are looking for a dependable and empathetic individual who truly loves to help others. As a Roadside Assistance Technician, you will provide lock-out, fuel delivery, battery jump starts, and tire change services to our members. You will also sell and install car batteries, provide tow and recovery services, and communicate with members effectively to keep them informed and ensure their safety.

Responsibilities:

  • Provide roadside assistance services to members, including lock-out, fuel delivery, battery jump starts, and tire changes.
  • Sell and install car batteries.
  • Provide tow and recovery services.
  • Communicate with members effectively to keep them informed and ensure their safety.
  • Make sound decisions regarding the safe service of vehicles and to accommodate member needs.
  • Enter call information accurately into in-truck technology, process payments, handle cash, and complete reports as required.
  • Conduct vehicle and equipment inspections to ensure safe operating condition and adequately secured at all times.
  • Support AAA as needed by participating in special events promoting the brand.

Requirements:

  • Must be at least 21 years old.
  • Completion of a high school diploma or equivalent.
  • Possess and maintain a valid driver's license for the state where you reside; and maintain all state and local licensing requirements.
  • Ability to pass a physical examination as required by Department of Transportation and/or Company policy.
  • 3 years of experience in an automotive/mechanical environment, or technical school, or a minimum of 3 years of experience in a sales and/or customer service role is preferred.
  • Lift and carry equipment weighing up to 75 pounds; bend, kneel, and balance to change tires, inspect, and push vehicles; and use hand tools to provide service.
  • Satisfactory pre-and post-employment screening results, including criminal, drug, and motor vehicle screening.
  • Operate passenger vehicles and light-medium duty trucks (both manual and automatic transmissions) while primarily working from a service vehicle.
  • Communicate effectively in writing, verbally, via email, and using assigned technology such as GPS.
  • Successfully complete required departmental training courses within 60 days of hire, and additional future department training as required.

What We Offer:

  • A competitive base rate between $20.75 to $22.00/hour, based on experience.
  • 10% shift differential for working 2nd shift.
  • Plenty of overtime during peak season.
  • Monthly bonuses (potential to earn an additional $300-$500 per month).
  • Over 3 weeks of Paid Time Off (PTO).
  • 8 Paid Holidays.
  • 401(k) plan with company match up to 6% (first 4% matched at 125%).
  • Medical, Dental, Vision, and Prescription Coverage.
  • FREE Life Insurance.
  • FREE AAA Membership.
  • Tuition Reimbursement.
  • Uniforms and tools provided.

AAA Club Alliance Inc. is an equal opportunity employer.