Customer Service Representative

5 days ago


Augusta, Maine, United States Kennebec Savings Bank Full time

At Kennebec Savings Bank, we're seeking a skilled Customer Care Associate to join our team. As a key member of our operations department, you will be responsible for providing exceptional customer service and support to our valued customers.

About the Role

This is a fantastic opportunity to work in a dynamic environment where you will have the chance to develop your skills and knowledge in customer care, banking operations, and electronic banking systems. If you're passionate about delivering outstanding customer experiences and possess excellent communication and problem-solving skills, we'd love to hear from you

Responsibilities
  • Provide top-notch customer service via phone, email, and online chat channels
  • Maintain accurate and up-to-date customer records, ensuring timely and efficient processing of account maintenance requests
  • Act as a resource for customers on various Bank products and services, including electronic banking, debit/credit cards, and other digital services
  • Collaborate with Operation Specialists to ensure consistency in Bank policies, procedures, and product offerings
  • Participate in community organizations and events, representing the Bank in a positive and professional manner
Requirements
  • High school graduate or equivalent
  • 1-3 years of experience in customer service or a related field
  • Experience in banking or electronic banking is a plus
  • Proficiency in Microsoft Office, including Outlook, Excel, and Word
What We Offer

We offer a competitive salary range of $42,000 - $52,000 per year, depending on experience. Additionally, we provide opportunities for professional growth and development, a comprehensive benefits package, and a supportive work environment. If you're motivated, enthusiastic, and dedicated to delivering exceptional customer service, we encourage you to apply



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