Optical Manager

2 weeks ago


Peoria, Illinois, United States Nationwide Vision Full time
Job Summary

We are seeking a highly skilled and experienced Optical Manager to join our team at Nationwide Vision. As an Optical Manager, you will be responsible for overseeing the daily operations of our optical store, ensuring excellent customer service, and driving sales growth.

Key Responsibilities
  • Customer Service: Provide exceptional customer service, answering all incoming calls, scheduling appointments, and maintaining a friendly and pleasant demeanor with customers at all times.
  • Optical Sales: Support customers in making eyeglass adjustments, taking measurements, reading prescriptions on the lensometer, and timely notification of product readiness.
  • Store Management: Manage store personnel, ensuring all associates engage in person and over the phone with customers, and maintain a clean and organized store environment.
  • Insurance and Billing: Process and verify all third-party insurance payment information, ensuring accurate funds are collected and payments are made at the point of service.
  • Communication: Communicate and follow up with District Manager regarding store performance, maintenance situations, associate performance, doctor and host store relations.
Requirements
  • Leadership Experience: Leadership or management experience in optical/eyecare is preferred.
  • Customer Service Skills: Strong skills in supervising others, mentoring, and generating customer satisfaction and sales.
  • Technical Skills: Ability to use computer systems for sales, ordering, and timekeeping.
  • Physical Demands: Must be able to stand/walk/sit for increments of 4 hours or more, and move and lift up to 20 pounds.
What We Offer
  • Competitive Salary: Starting at $16/hour+
  • Benefits: Paid Time Off (PTO), Health/Dental/Vision insurance, Employer Matched 401k, Employee Purchase Program + Allowance, Certification and training reimbursements.


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