Field Service Operations Manager Position
1 week ago
DXP Enterprises is a leading provider of industrial MRO supply chain management solutions, and we are currently seeking an experienced Field Service Operations Manager to join our team. This role will play a critical part in the success of our company, overseeing the day-to-day operations of our field service team and ensuring that our customers receive exceptional service.
Responsibilities- Develop and implement effective strategies to improve customer satisfaction, reduce costs, and increase efficiency within the field service team.
- Lead a team of service coordinators and technicians, providing guidance, support, and coaching to ensure they have the necessary tools and resources to perform their jobs effectively.
- Work closely with the sales team to identify new business opportunities and develop proposals to meet customer needs.
- Analyze data and metrics to measure team performance, identifying areas for improvement and implementing corrective actions as needed.
- Collaborate with other departments, such as safety and training, to ensure compliance with company policies and procedures.
- A minimum of 7-10 years of experience in a leadership role within the field service industry.
- Proven track record of improving customer satisfaction, reducing costs, and increasing efficiency.
- Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions.
- Excellent communication and interpersonal skills, with the ability to lead and motivate a team.
We offer a competitive salary of $120,000 - $150,000 per year, depending on experience, as well as a comprehensive benefits package, including medical, dental, vision, flexible spending, 401(k), paid holidays, life insurance, and disability insurance. We are an equal opportunity employer and welcome applications from diverse candidates.
About UsDXP Enterprises is a publicly traded professional distribution management company that provides products and services to a variety of industries through its Innovative Pumping Solutions (IPS), Supply Chain Services and MROP Products and Services. We are committed to staying on the leading edge of technology, training, and products while attracting and retaining the best employees.
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