Bilingual Homelessness and Domestic Violence Support Specialist

7 days ago


Hyattsville, Maryland, United States Community Crisis Services Full time
Job Summary

We are seeking a highly skilled Bilingual Homelessness and Domestic Violence Support Specialist to join our team at Community Crisis Services.

Estimated Salary: $23.10 per hour

About the Role

The successful candidate will work with our Homeless Services Director and Lethality Assessment Program Coordinator to ensure effective service delivery for individuals experiencing homelessness and domestic violence.

Key Responsibilities Include:

  • Providing direction and support to Hotline Specialists in handling calls related to homelessness and domestic violence
  • Working closely with shelters to facilitate placements, transportation, and other details
  • Ensuring adherence to organizational policies and procedures related to shelter placement and safety
  • Collaborating with call center staff to maintain consistency and completeness in homeless and DV forms
  • Completing thorough and accurate statistics sheets on each call and ensuring follow-up calls are made as necessary

Requirements and Qualifications

  • Bilingual proficiency in English and Spanish, with the ability to communicate effectively with callers and clients
  • Successful completion of Initial Crisis Intervention Training and ASIST Training
  • Completion of Homeless and Domestic Violence Training
  • Excellent communication and interpersonal skills, with the ability to work well in a team environment
  • Proven customer support experience or experience as a client service representative
  • Familiarity with CRM systems and practices
  • High school diploma

About Our Organization

Community Crisis Services is a leading provider of crisis intervention and support services. We are committed to delivering high-quality care to individuals in need, while fostering a positive and inclusive work environment.



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