Member Service Representative II Position
2 weeks ago
Silver State Schools Credit Union is seeking a highly skilled and motivated Member Service Representative II to join our team. As a key member of our team, you will be responsible for providing exceptional service to our members, identifying their financial needs, and offering tailored solutions to meet those needs.
Key Responsibilities:- Provide exceptional service to members, responding to their inquiries, and resolving any issues in a timely and professional manner.
- Identify members' financial needs and offer tailored solutions, including credit union products and services.
- Process and open new accounts, loans, and other financial services, ensuring accuracy and efficiency.
- Build strong relationships with members, understanding their financial goals, and providing personalized support to help them achieve those goals.
- Stay up-to-date with credit union products, services, and policies, ensuring that members receive the best possible advice and support.
- Work collaboratively with other team members to achieve business objectives, share knowledge, and best practices.
- Participate in ongoing training and development to enhance skills and knowledge, staying ahead of industry trends and best practices.
- High school diploma or equivalent required; associate's degree or higher preferred.
- Minimum 2-4 years of banking or credit union experience, with a strong background in customer service and financial services.
- Excellent communication, interpersonal, and problem-solving skills, with the ability to work in a fast-paced environment.
- Strong knowledge of credit union products, services, and policies, with the ability to stay up-to-date with industry trends and best practices.
- Ability to work independently and as part of a team, with a strong commitment to customer service and member satisfaction.
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Member Service Representative
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