IT Support Specialist I

2 weeks ago


Philadelphia, Pennsylvania, United States American Heritage Credit Union Full time

American Heritage Credit Union, a prominent financial organization, is actively looking for an Information Systems Support Specialist I to enhance their skilled workforce. This position is centered around delivering exceptional assistance to both members and staff, employing Symitar functionalities to resolve software and hardware challenges.

KEY RESPONSIBILITIES:

  • Engage professionally with members and personnel, upholding a positive reputation for the Credit Union.
  • Oversee system databases, printers, and applications such as BytePro, PCFS, and Closer's Choice.
  • Execute daily operations including ACH processing, share draft processing, and additional tasks.
  • Respond to and prioritize user inquiries regarding hardware and software issues.
  • Carry out diagnostic assessments to pinpoint the root of problems and deliver effective solutions.
  • Coordinate with external vendors and ensure the upkeep of current hardware and servers.
  • Develop and revise documentation for future reference.

REQUIREMENTS:

  • A minimum of two years of experience in troubleshooting PC-related issues and a solid understanding of Microsoft products.
  • An Associate's degree in a relevant field or equivalent professional experience is necessary.
  • In-depth knowledge of Symitar, MS Office, and Windows operating systems.
  • Expertise in computer hardware and software.

WORK SCHEDULE:

  • This is a full-time role that includes rotating evening and Saturday shifts.

American Heritage Credit Union provides a competitive salary, a comprehensive benefits package, and avenues for professional development. The organization promotes a supportive and environmentally conscious workplace.

Equal Opportunity Employer



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