Customer Service Representative

5 days ago

Buffalo, New York, United States Kee Safety INC Full time
About Kee Safety INC

Kee Safety INC is a leading global supplier of safety systems and solutions. Our company culture is built on collaboration, diversity, and a commitment to excellence.

Job Summary

This Customer Service role serves as the primary point-of-contact for all internal Business Unit order fulfillment. The Customer Service employee will have day-to-day responsibility for entering sales orders, responding to customer requests, and resolving customer issues in a timely manner.

Key Responsibilities
  • Receive purchase orders & accurately enter them into ERP system
  • Verify purchase order prices against appropriate pricing schedule
  • Utilize standard lead time sheet to date orders for shipment
  • Send order acknowledgements to internal business unit customers
  • Advise customers of inventory backorders or order delays
  • Communicate customer requests for order expediting
  • Process credit/debit paperwork to resolve pricing discrepancies
  • Update sales orders to match customer's purchase order revisions
  • Investigate & help resolve material shortages and freight damage claims
  • Work with manager to address customer concerns & escalated issues
Requirements
  • High school or equivalency; Associates degree in Business, Communications or equivalent, preferred
  • Previous customer service, inside sales, or administrative/clerical experience preferred
  • Ability to use MS-Office, MS-Outlook, and ERP business systems
What We Offer
  • A strong, collaborative work environment
  • Training, training and more training
  • Development programs created to empower our team
  • Life-long friendships
  • Our Kee Giving Sponsorship Program: Kee Safety will donate to community initiatives that employees support outside of work
Benefits
  • 401k plan with company match and profit sharing contributions
  • A comprehensive benefits program with multiple plans to choose from

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