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Jewelry Sales Professional

1 month ago

Philadelphia, Pennsylvania, United States Brilliant Earth Full time
Job Summary

We are seeking a skilled Sales Expert to join our team at Brilliant Earth. As a Sales Expert, you will be responsible for providing exceptional customer experiences, guiding customers through the sales process, and meeting sales targets.

Key Responsibilities:

  • Utilize sales strategies and product knowledge to guide customers through multiple purchasing decisions.
  • Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets.
  • Proactively greet, check-in, and assist customers in the purchasing process, creating a memorable, one-on-one customer experience.
  • Conduct post-sale appointments to assist and educate customers returning for pick-ups, exchanges, re-sizing, and other inquiries.
  • Call customers to confirm showroom appointments and answer any pre-appointment questions.
  • Review customer feedback surveys and online reviews, working with your leaders to continuously improve the customer experience and your sales performance.
  • Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security.
  • Open and/or close the showroom and waiting area.
  • Use our ERP system to manage your tasks and communicate cross-functionally.
  • Act as a brand advocate, sharing our mission of creating a more sustainable, transparent, and compassionate jewelry industry.

Requirements:

  • A passion for the customer and a drive to exceed sales targets.
  • Excellent communication and collaboration skills.
  • A keen eye for detail and a passion for process.
  • The ability to work in a fast-paced environment and meet sales targets.

What We Offer:

  • Competitive compensation and benefits package.
  • Opportunities for career growth and development.
  • A diverse and mission-minded team.
  • Sales incentive programs and continued education opportunities.
  • Employee discounts and wellness benefits.
  • Giving back and volunteer opportunities.