Customer Service Representative

4 weeks ago


Auburn, Illinois, United States Springfield Plastics Full time
Job Type

Full-time

 

Description

At Springfield Plastics, Inc., we are committed to delivering exceptional service to our customers. As a Customer Service Representative, you will play a vital role in providing timely and accurate support to our customers, ensuring their satisfaction and loyalty.

 

Key Responsibilities
  • Communicate effectively with customers, truck drivers, and staff via various channels
  • Answer phone calls and route them efficiently
  • Ensure high-quality service standards are met
  • Respond promptly to customer inquiries and resolve issues
  • Maintain accurate records of customer orders, inventory, and shipping
  • Utilize CRM software to process customer orders and shipping paperwork

 

Benefits
  • Overtime opportunities
  • Bi-weekly pay
  • No premium cost employee health insurance
  • Medical expense reimbursement
  • Holiday pay
  • Life Insurance
  • IL Paid leave
  • Vacation
  • Funeral Leave
  • Profit Sharing
  • 401K
  • Dental Insurance
  • Advancement opportunities
  • Advanced training
  • Performance-based wage increases

 

Requirements
  • High school diploma or GED
  • Highly proficient in Microsoft Excel and Microsoft Outlook
  • Experience in Microsoft Dynamics or other CRM system preferred
  • Experience in Data Entry
  • Phone etiquette
  • Detail oriented
  • Multi-task and prioritize in a fast-paced environment
  • Motivation to learn new things
  • Communication skills
  • Reliable

 

Springfield Plastics, Inc. is an Equal Opportunity Employer and complies with all Federal, State and Local laws.



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