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IT Support Specialist

2 months ago

Minneapolis, Minnesota, United States American Cybersystems Full time
Job Title: IT-Assoc Tech Support Analyst

Innova Solutions is seeking a highly skilled and motivated IT-Assoc Tech Support Analyst to join our team. As an IT-Assoc Tech Support Analyst, you will be responsible for providing technical support to clients, troubleshooting and resolving IT issues, and providing step-by-step instructions to end users.

Key Responsibilities:
  • Communicate with clients to diagnose technical issues.
  • Troubleshoot and resolve IT issues in a timely manner.
  • Provide step-by-step instructions to end users.
  • Install and configure hardware and software.
  • Load claims, pharmacy, and authorization files.
  • Provide access to share files to end users.
  • Provide support for virtual desktops.
Requirements:
  • Microsoft Excel and Word skills.
  • Familiarity with SQL query.
  • Familiarity with EZ-CAP or any kind of EMR.
Benefits:
  • Medical and pharmacy coverage.
  • Dental and vision insurance.
  • 401(k) and Health Savings Account (HSA).
  • Flexible Spending Account (FSA).
  • Life Insurance.
  • Pet Insurance.
  • Short-term and Long-term Disability.
  • Accident and Critical Illness coverage.
  • Pre-paid legal and ID theft protection.
  • Sick time and paid leaves.
  • Employee Assistance Program (EAP).
About Innova Solutions:

Innova Solutions is a global technology and business transformation solutions provider. We deliver strategic solutions to our clients, enabling them to operate as leaders within their fields.